Shipping Policy

Our Mission

At Cozy Corners Lighting Co., we believe that light has the power to transform a house into a home. Our mission is to bring warmth, comfort, and a sense of belonging to new homes and new places — wherever life takes you. Whether you're settling into your first apartment, moving across the country, or simply reimagining a space, we're here to help you create that cozy corner you've always dreamed of. Every lamp, every glow, every flicker of warmth is designed with one purpose: to make wherever you are feel like home.

Where we ship

Cozy Corners Lighting Co. currently ships to addresses within the United States. If your address falls outside our delivery area, you will see this at checkout before any payment is taken.

Shipping cost

Shipping is free on every order. There is no minimum spend. Any customs duties or import taxes are covered by us — the price you see at checkout is the price you pay, with nothing owed on delivery.

Processing time

Orders are processed within 1–2 business days of being placed. Orders placed on weekends or public holidays begin processing the next business day. You will receive a confirmation email as soon as your order is placed, and a second email with tracking once it ships.

Delivery time

Once shipped, most orders arrive within 7–14 business days. Delivery windows are estimates rather than guarantees — carrier delays, customs processing, and peak seasons such as November and December can extend them.

Larger fixtures such as chandeliers and multi-light pendants occasionally ship separately from smaller items in the same order. If your order arrives in more than one parcel, you will receive tracking for each.

Tracking your order

A tracking number is emailed to you as soon as your parcel leaves the warehouse. Tracking information can take 24–48 hours to begin updating after you receive it. If your tracking has not moved after 5 business days, contact us and we will chase it for you.

Wrong or incomplete addresses

Please double-check your shipping address at checkout. If an order is returned to us because the address was incorrect or incomplete, we will contact you to arrange redelivery. We cannot reroute a parcel once it has shipped.

Damaged or missing items

Lighting is fragile and occasionally something arrives broken. If your item is damaged in transit, email us within 7 days of delivery with photographs of the item and the packaging, and we will send a replacement or refund you in full. Do not discard the packaging until the claim is resolved.

If tracking shows delivered but nothing arrived, contact us and we will open an investigation with the carrier.